Dream It Conventions - FAQs

We strive to use environmentally friendly materials on many products offered, such as organic cotton, recycled cotton, recycled polyester, etc.

All of our orders are printed on demand. This reduces the impact of overproduction and helps reduce textile waste by only making the products you actually order.

We are in contact with +17 production centers. Out of respect for the environment and to reduce your delivery time, orders are processed in the production center closest to your delivery address.

Our products are only available on this website. We do not sell any products in physical stores.

As explained above, all our orders are printed on demand. This reduces the impact of overproduction and helps reduce textile waste by only making the products you actually order.

We will strive, during our events, to have equipment available. However, we cannot, unfortunately, guarantee the availability or availability of material allowing your products to be signed by personalities present at our events.

We advise you, if possible, to bring your own equipment in order to have your products signed.

Delivery times vary depending on several factors such as distance, product availability, etc.

We strive to deliver all orders as quickly as possible.

Here are the 3 steps of the process of your order:

01. Processing:

It takes 2-5 business days to create a product and fulfill an order

02. Transportation:

Shipping time depends on product availability and delivery destination

03. Delivery:

Once the order has been executed and shipped, it is delivered to the address indicated

However, it may happen that some delays occur due to unforeseen circumstances such as adverse weather conditions, logistical problems, difficulties with carriers or sanitary conditions.

Generally, an order for an address located in France takes between 5 and 14 working days. These shipping times are estimates and are not guaranteed.

We encourage you to track your order online to get real-time updates on the status of your delivery. If you still have not received your order 15 days after the estimated delivery date, or if you have any questions or concerns regarding your order, please do not hesitate to contact our customer service who will be happy to assist you.

We would like to thank you for your trust and your patience. We will do our best to deliver your order to you as soon as possible.

Delivery costs depend on your delivery address. You will be able to see the price of delivery when you have entered your delivery address, before payment.

We ship worldwide, except for certain countries due to legal restrictions or carrier limitations.

The list of restricted countries may change depending on world events, but at this time we do not ship to the following destinations:

The Crimea, Luhansk and Donetsk regions of Ukraine.

Russia

Belarus

Ecuador

Cuba

Iran

Syria

North Korea

Please note that Russia's war in Ukraine severely limits shipments to that country. At this time, we are only able to ship products produced in our facilities in Latvia.

Due to impacts related to the Covid-19 pandemic and other service disruptions, our shipping carriers also do not offer international shipping to the following countries (last updated September 23, 2022):

Afghanistan

Bhutan

Chad

Laos

Libya

Mongolia

Papua New Guinea

Samoa

Solomon Islands

South Sudan

Timor-Leste

Turkmenistan

Yemen

The list of countries where our carriers do not offer international shipping may change.

If the country in which you wish to be delivered is not in one of these 2 lists, it means that delivery is available for your country!

Some of our products are individually wrapped to maintain their shape and provide additional cushioning and durability. Here are the products we always ship separately:

Snapback caps, trucker caps, classic caps / baseball caps and visors

mugs

Framed posters

Posters

canvases

Postcards and stickers

Poufs

Backpack

Pillows with filling

Ottoman cover

Gourds

Clothes

In some cases, products in the same order may also be running in different facilities, which means they will be shipped separately.

Once your order is ready, we hand it over to the carrier and send you an email to confirm shipment containing a tracking number. You can click on this number to see the latest updates on your package location.

Once your order has been released to the carrier, updates on your order status and delivery will depend on their tracking services. If you still have not received your order 15 days after the estimated delivery date, or if you have any questions or concerns regarding your order, please do not hesitate to contact our customer service who will be happy to assist you.

In general, only national postal operators (such as the US Postal Service or Canada Post) are able to deliver orders to PO boxes. Many of our products, including framed posters and larger mailings, are too large to be accepted by national postal operators. We therefore use commercial companies (such as FedEx) to deliver these products which cannot be delivered to PO boxes. We suggest using a physical address rather than a PO Box address to ensure smooth delivery.

If your order's estimated delivery time has passed, here's what you should do:

01. Wait a little longer. Unfortunately, shipments may be delayed for reasons we cannot predict. We understand that it is frustrating to have to deal with late shipments, but remember that our estimated delivery time is only an estimate and not a guarantee.

Before contacting us, please confirm that your shipping address is correct. You must also have contacted your local post office to locate the lost order.

02. Contact our customer service no later than 15 days after the estimated delivery date. Let us know about the delay in your shipment and we'll check for the latest updates regarding delivery. We will, if necessary, submit your complaint to our supplier. They will then review the situation and, if it is an error on their part, they will reship your order free of charge.

Remember, we can't reship an order if the tracking information shows it was delivered, but you say you didn't receive it. In this case, any replacement must be made at your expense.

It depends on your date of purchase of the products. Delivery times vary depending on several factors such as distance, product availability, etc.

We strive to deliver all orders as quickly as possible.

Here are the 3 steps of the process of your order:

01. Treatment:

It takes 2-5 business days to create a product and fulfill an order

02. Transportation:

Shipping time depends on product availability and delivery destination

03. Delivery:

Once the order has been executed and shipped, it is delivered to the address indicated

However, it may happen that some delays occur due to unforeseen circumstances such as adverse weather conditions, logistical problems, difficulties with carriers or sanitary conditions.

Generally, an order for an address located in France takes between 5 and 14 working days. These shipping times are estimates and are not guaranteed. We are therefore, unfortunately, not responsible if your products are not delivered to you before an event. Thus, no refund can, unfortunately, be provided in this case.

We encourage you to track your order online to get real-time updates on the status of your delivery. If you still have not received your order 15 days after the estimated delivery date, or if you have any questions or concerns regarding your order, please do not hesitate to contact our customer service who will be happy to assist you.

We would like to thank you for your trust and your patience. We will do our best to deliver your order to you as soon as possible.

Any claims for misprinted, damaged or defective items must be submitted within 15 days of receipt of product. For packages lost in transit, all claims must also be submitted no later than 15 days after the estimated delivery date. Claims deemed to be an error on our part are covered at our expense.

If you notice a problem with the products or any other element of the order, do not hesitate to contact our customer service who will be happy to help you.

As a reminder, we do not refund orders for buyer's remorse. Likewise, we currently do not support returns due to sizing as the products you order are customized and made specifically for each order (as shown here) . Size exchanges are your responsibility. You will have to place a new order at your expense for a product of another size.

If you have a problem with your order or the product received, please contact our customer service.

Notice to EU consumers: In accordance with Article 16, points c) and e), of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal cannot be expected for:

01. the supply of goods which are made to the consumer's specifications or which are clearly personalized;

02 . sealed goods that have been unsealed after delivery and therefore cannot be returned for health protection or hygiene reasons,

Dream It Conventions therefore reserves the right to refuse returns at its sole discretion.

If you provide an address deemed insufficient by the carrier, the shipment will be returned to our premises. You will be responsible for the costs of a new order as well as the costs of reshipping, once we have confirmed an updated address (if applicable).

Shipments that are unclaimed/delivered are returned to our facilities and you will be charged the reshipping costs.

We currently do not support returns due to size issue as the products you order are customized and made specifically for each order (as shown here) . Size exchanges are your responsibility. You will have to place a new order at your expense for a product of another size.

If you have a problem with your order or the product received, please contact our customer service.

Notice to EU consumers: In accordance with Article 16, points c) and e), of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal cannot be expected for:

01. the supply of goods which are made to the consumer's specifications or which are clearly personalized;

02 . sealed goods that have been unsealed after delivery and therefore cannot be returned for health protection or hygiene reasons,

Dream It Conventions therefore reserves the right to refuse returns at its sole discretion.

As explained on this page, we use a production technique that aims to reduce the impact on the environment. Each product is therefore made to order and is not replaceable. So, if the size does not fit, you will unfortunately have to place a new order at your own expense.

Notice to EU consumers: In accordance with Article 16, points c) and e), of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal cannot be expected for:

01. the supply of goods which are made to the consumer's specifications or which are clearly personalized;

02 . sealed goods that have been unsealed after delivery and therefore cannot be returned for health protection or hygiene reasons,

Dream It Conventions therefore reserves the right to refuse returns at its sole discretion.

We currently do not support returns as the products you order are customized and made specifically for each order to reduce overproduction and environmental impact (as noted here) . Each product is therefore made to order and is not replaceable. Thus, we do not accept returns of parcels.

If you have a problem with your order or the product received, please contact our customer service.

Notice to EU consumers: In accordance with Article 16, points c) and e), of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal cannot be expected for:

01. the supply of goods which are made to the consumer's specifications or which are clearly personalized;

02 . sealed goods that have been unsealed after delivery and therefore cannot be returned for health protection or hygiene reasons,

Dream It Conventions therefore reserves the right to refuse returns at its sole discretion.

As explained on this page, delivery times vary depending on several factors such as distance, product availability, etc.

We strive to deliver all orders as quickly as possible.

However, it may happen that some delays occur due to unforeseen circumstances such as adverse weather conditions, logistical problems, difficulties with carriers or sanitary conditions.

Generally, an order for an address located in France takes between 5 and 14 working days. These shipping times are estimates and are not guaranteed. We are therefore, unfortunately, not responsible if your products are not delivered to you before an event. Thus, no refund can, unfortunately, be provided in this case.

We encourage you to track your order online to get real-time updates on the status of your delivery. If you still have not received your order 15 days after the estimated delivery date, or if you have any questions or concerns regarding your order, please do not hesitate to contact our customer service who will be happy to assist you.

We would like to thank you for your trust and your patience. We will do our best to deliver your order to you as soon as possible.

Except for customers residing in Brazil, we do not refund orders due to buyer's remorse. Customers residing in Brazil and regretting a purchase must contact our customer service and express their willingness to return the item within 2 consecutive days of receipt, providing a photo of the item. The return request will be subject to an evaluation to verify whether the product has been used or destroyed, even partially. In these cases, a refund will not be possible.

We take the initiative and the commitment to donate a minimum of 10% of all our profits to many associations around the world that help people in difficulty, sick, orphans or to associations that invest in hospitals, orphanages, medical research centers, etc.

These numerous associations around the world help people in difficulty, sick, orphans or associations that invest in hospitals, orphanages, medical research centers, etc.

Here is a list of several associations:

The Red Cross

Defeat cancer - NRB

The chain of hope

doctor laughter

international disability

Greenpeace

and many others...

This list may grow over time and there may be more associations than those mentioned below.

You will find below the list of accepted means of payment:

Visa

MasterCard

American Express

Apple Pay

CB (Bank Cards)

PayPal

Loyalty points or gift cards, which you may have acquired or purchased on our ticket office, are not available on merch products because the General Terms and Conditions of Sale are different.

Loyalty points or gift cards, which you may have acquired or purchased on our ticket office, are not available on merch products because the General Terms and Conditions of Sale are different.